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Nepalpyare
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Posted on 12-23-10 10:48
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Friends,
what would you do in this situation? I had ordered an item from amazon which was sold by marketplace seller but fulfilled by amazon. It was supposed to get delivered by 23rd December. I tracked the item today and it says "delevered on 22nd December" on my door. But there is nothing on my door. I did ask with my neighbors and they say they haven't seen it.
I have a new neighbor just moved on 2nd floor and use the same main door. I suspect these are the people who grabbed the item (Xmass time, they must have thought something good, but it was just laptop battery) or it could be anybody but i live in very quiet neighborhood, last house in dead end street.
Ok, what is the best way out of this to get the item? any suggestion? thanks.
Last edited: 23-Dec-10 11:52 PM
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GuitarDaku
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Posted on 12-23-10 11:20
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Been there, done that. Contact Amazon and tell them what happened. they should send you another one soon. It happened to me once and they just sent me another one.
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matahoni
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Posted on 12-24-10 4:53
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File a police report as well.
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Riten
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Posted on 12-24-10 7:43
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Exactly same thing happened to me the other day. I had sent a christmas gift to a friend in WV. The UPS tracking said it was delivered, but she did not receive it. I sent an email to Amazon apprising them of this situation. Since it was too late for Christmas delivery, they refunded the cost. Seems to happen a lot this time around.
Merry Christmas and Happy New Year 2011.
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Nepalpyare
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Posted on 12-24-10 8:17
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Great. Did contact Amazon, money refund processed. They even asked me to place another order for the same item with next day delivery and shipping charge will be refunded. What a great customer service. Lesson learned, Never buy anything from ebay or any independent marketplace seller without insurance especially this time around.
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